How do I get my login information to you?
Once registered, one of our team members will contact you in less than 24-hours to finish the setup of your account.


How do I cancel?
You can cancel at anytime by contacting us via this website or our support ticket system.


What if I have multiple sites?
Sign up for the first site and contact us upon account setup regarding the other websites you would like to cover with our service.
If you have 5 or more sites that require our service, please contact us now.


Need more answers
Visit our full FAQs or if you cannot find your answer, email our support with your name and phone number and we will call you.


Still have questions about social media services for your small business?

Who will be working on my small business social media accounts?

A well-trained, dedicated Content Specialist will be the one finding and sharing content for your accounts. Our Content Specialists are just that – specialists in social media content. They spend hours scouring the web, searching for relevant content to share on your accounts. Their goal is to engage with your audience the way you would if you had the time. We’re big on taking ownership and responsibility for our work, and it shows in everything we do.

All of our Content Specialists are native English speakers so your social media pages will look like you are the one posting day after day.

How will you know what to post for my company?

Once we receive your order, your dedicated Content Specialist will begin researching your industry, competitors, and target audience. By the time the first post hits your social media pages, your Content Specialist will know just what your audience is looking for. And that’s the key to effectively using Social Media!

Can I still post on my own profiles?

Of course! They belong to you, and you can be involved as much or as little as you’d like.

What if I have specific products, promotions, or specials I want you to promote?

Just send us an email with what you’d like us to share for you, and we’ll pass it along to your Content Specialist. Our friendly Support Team is happy to make sure your requests are handled just right. You can email specific instructions to support@f22designs.com anytime, and we’ll do whatever we can to get them implemented quickly.

Do I have to sign a contract?

We believe in earning your business month after month, so there’s no contract involved. You can cancel anytime you’d like. But we are confident you’ll love our service and want to stick around for a long, long time!

Can you edit my social media page’s information or photos?

Unfortunately our posting plans do not include profile management, but we do offer profile editing/creation as an add-on service. You can view other packages an add-ons here.

Can I choose the times you post each day?

Sure! With each new account, we typically choose a variety of random times between 9am and 3pm in your company’s time zone. If you would prefer to choose your times instead of go with our norm, feel free to let us know and we would be happy to adjust your post schedule to fit your needs a bit better. You can include this information when filling out the Profile Questionnaire for your business, or contact our Support team to let us know.

Can I submit my own images for use in posts?

Absolutely! Depending on the content of the specific post, we may use a variety of images, including photos from your products or website, stock photos, or images embedded in the articles we are posting about, but you are more than welcome to send us images as well.

We recommend opening a free cloud account and creating a folder specifically for F22 Social. Upload your photos, then send us the link!

Please make sure of a few things before sending your photos over:

  • Please do not submit photos as an attachment to us via email. Each photo needs to be accessible as a URL for your Content Specialist to use it in your posts. Uploading to a cloud account is the easiest way to make this happen for you and for us.
  • We prefer that you use Google Drive over other cloud services, as we tend to have issues with the links that other services provide. We must be able to right-click on the provided photo and choose “Copy Image Link” to use the photo. If we cannot grab a URL in this format, we are not able to use your provided photos.
  • The permissions on your cloud folder must be set to “All with the link can view,” otherwise we may not be able to access your photos. Please do not “share” the folder with our team, and instead please send us the URL in an email. If you need help with this, your chosen cloud service should be able to help you, as can a quick Google search.
  • Each photo must be at least 750px wide or larger to look good on your client’s social media pages, but no larger than 2000px wide. Anything smaller than 750px will likely result in your client’s photos looking grainy or blurry, or they may upload incorrectly to the site, and anything larger than 2000px tends to be too large (+3mb). We want to make sure each post looks as professional as possible.
I have an event coming up that I would like you to post about.

We would be happy to! Please contact our Support team to let us know about your event.

Keep in mind that we create content one week in advance, so if your event is less than 7-10 days away we recommend posting about it yourself, otherwise we may miss it.

I have specific products, promotions, or specials I want you to promote

We would be happy to! Please contact our Support team to let us know about your event.

Keep in mind that we create content one week in advance, so if your event is less than 7-10 days away we recommend posting about it yourself, otherwise we may miss it.

Why are your posts sharing content and articles that aren't mine?

Posting to your social media pages isn’t just about showcasing your products or services. Sure, you will want to do that sometimes, but if you do that every day it gets old for your followers really quickly.

Take this scenario: You are following Joe’s Coffee Shop on Facebook. Every day you log in to check your feed and you see a post from Joe touting his coffee and how awesome it is. Yes it’s awesome (you agree), but you already know that, right? What if, instead of seeing how awesome Joe’s coffee is every day, he shared with you some ways to make your morning coffee taste even better with flavor mix-ins, or how to choose the best beans for your energy level, or even how to survive your morning commute (with great music and the perfect coffee, of course!)? That would make your Facebook feed a little brighter, more interesting, and it might just keep you following Joe’s Coffee Shop for the value they are bringing to your day.

Makes sense, right?

That’s the thought process behind our posting strategy for your business. We want to provide value to your followers, and potential followers, to help you become a leader in your space. Posting in this way can also help your follower count grow because people are much more likely to share an interesting tidbit you’ve shown them.

Yes, your products and services are awesome and we want to showcase them 2-3 times per week, but if we do it every day the luster will dull. We never want that!

There was a missed post on my social media page.

It may be that we’ve been disconnected from your social media page, or that something prevented the post(s) from going out. Please contact our Support team and we will fix the issue as soon as possible.

Can you run a contest on my Facebook (Instagram, etc) page?

Because we aren’t able to manage your social media page due to limited access, we aren’t able to fully run a contest for your brand. What we can do is help you get one started by creating daily posts that go along with your contest. We recommend putting together a plan for your contest and giving us the job of creating the daily posts to hype up your followers. Once the contest is over, you’ll need to go in and finalize everything to pick your winner. Have fun!

I took a look at my last post and I didn't see any comments. Why is that?

Because we are posting quality, interesting content to your profiles, you can expect to see some organic growth in followers, likes, etc. This is not the focus of the F22 Social Media Plan, however, and it is not guaranteed.

If you would like more visibility for your business, we always recommend going with a paid advertising option, since this is what the social networks focus on most (so they can make money, too!). We currently offer Facebook Ads and LinkedIn Ad plans starting at $300 monthly, and a unique custom blog service. These add-ons can all help you to gain followers more quickly, and the F22 Social Media Daily Plan posts will help to ensure those new followers find value from your account so they will want to stay.

Do you offer stats on engagement with my pages?

While we do not offer stats on your social media engagement with the F22 Social Media Daily Plan, we do have a couple of options that may help you:

  1. Purchase our Custom Reporting add-on. For $50 per month, gain access to our custom reporting feature to see metrics like follower growth, likes and shares, direct messages, engagement of all types, and much more. Reports are sent weekly or monthly at your preference.
  2. Take advantage of the free reporting for your chosen social networks, or look for a free service online that will help you keep track. Facebook in particular has some great reporting within your business page, as do some of the other networks (depending on the settings of your page). There are also some free websites and apps out there that will let you access engagement stats for the different social networks. We can’t advise you on these specifically, but a Google search should help!
I signed up yesterday, but I haven't seen any posts yet.

Once you’ve chosen your posting plan, submitted your payment and profile questionnaire, and given us access to your social media pages, you’re all set to go and we can begin our setup process. We ask that all new accounts give us 2-3 business days from the day of signup to begin pushing posts out for your company.

“Why,” you ask? This 2-3 days gives our Content Specialist time to research your business, your current social media strategy (if you have one), and your competitors; find great industry-related articles for your posts; and begin crafting the first round of posts that will get your new social media presence rolling!

I don't like what you're posting. What should I do?

=We never want you to be unhappy with any part of your social media posts! Please feel free to send any and all feedback, content suggestions, or whatever else you’d like to our Support team. We will advise your Content Specialist of changes you’d like to see in your posts to make sure everything is up to your standards.

You’ve linked to one of my competitors.

We are so sorry for this error! This is absolutely unacceptable and we do not take an error like this lightly. We will address this issue with the Content Specialist assigned to your account immediately. Please contact our Support team to let us know of the mistake so that we can make things right.

The images you are using aren’t relevant or I don't like them for another reason.

We never want you to be unhappy with your social media posts! Please feel free to send any and all feedback, photo suggestions, or whatever else you’d like to our Support team. We will advise your Content Specialist of changes you’d like to see in your content to make sure everything is up to your standards.

You are also welcome to submit your own photos for use in your posts. We recommend opening a free cloud account and creating a folder specifically for F22 Social. Upload your photos, then send us the link!

Please make sure of a few things before sending your photos over:

  • Please do not submit photos as an attachment to our Support email address. Each photo needs to be accessible as a URL for your Content Specialist to use it in your posts. Uploading to a cloud account is the easiest way to make this happen for you and for us.
  • We prefer that you use Google Drive over other cloud services, as we tend to have issues with the links that other services provide. We must be able to right-click on the provided photo and choose “Copy Image Link” to use the photo. If we cannot grab a URL in this format, we are not able to use your provided photos.
  • The permissions on your cloud folder must be set to “All with the link can view,” otherwise we may not be able to access your photos. Please do not “share” the folder with our team, and instead send us the URL in an email. If you need help with this, your chosen cloud service should be able to help you, as can a quick Google search.
  • Each photo must be at least 750px wide or larger to look good on your social media pages, but no larger than 2000px wide. Anything smaller than 750px will likely result in your photos looking grainy or blurry, or they may upload incorrectly to the site, and anything larger than 2000px tends to be too large (+3mb). We want to make sure each post looks as professional as possible.
I am unhappy with the content you are posting.

We never want you to be unhappy with your social media posts! Please feel free to send any and all feedback, content suggestions, or whatever else you’d like to our Support team. We will advise your Content Specialist of changes you’d like to see in your content to make sure everything is up to your standards.

Wait... I still have questions!

We can help! Please visit our Help Center for more information about our company, services, pricing, and much more.

Social Media Dictionary

Not sure what a term that we've used means? Check out this comprehensive list of common social media terms.

A

Algorithm – An algorithm is a set of formulas developed for a computer to perform a certain function. This is important in the social sphere as the algorithms sites like Facebook and Google use are critical for developing content promotion strategies.

Application Programming Interface (API) – An API is a documented interface that allows one software application to interact with another application. An example of this is the Twitter API.

Avatar – An avatar is an image or username that represents a person online, most often within forums and social networks.

B

Bitly – Bitly is a free URL shortening service that provides statistics for the links users share online. Bitly is popularly used to condense long URLs to make them easier to share on social networks such as Twitter.

Bio – A bio on social media refers to a short bit of explainer text that explains who the user is. To see some examples, check out this roundup of some of the most amusing bios on Twitter.

Blog – Blog is a word that was created from two words: “web log.” Blogs are usually maintained by an individual or a business with regular entries of content on a specific topic, descriptions of events, or other resources such as graphics or video. “Blog” can also be used as a verb, meaning to maintain or add content to a blog.

Bookmarking – Bookmarking online follows the same idea of placing a bookmark in a physical publication — you’re simply marking something you found important, enjoyed, or want to continue reading later. The only difference online is that it’s happening through websites using one of the various bookmarking services available, such as Pocket, or right within your browser.

C

Chat – Chat can refer to any kind of communication over the internet but traditionally refers to one-to-one communication through a text-based chat application, commonly referred to as instant messaging (IM) applications.

Circles – Circles are clusters of a user’s friends, colleagues, family, or connections on Google+. You get to choose who goes in what Circle, and when you want to share content with only these individuals, you include that specific Circle in your post’s sharing options.

Clickbait – Clickbait is a term to describe marketing or advertising material that employs a sensationalized headline to attract clicks. They rely heavily on the “curiosity gap” by creating just enough interest to provoke engagement. 

Clickthrough Rate – Clickthrough rate is a common social media metric used to represent the number of times a visitor clickthrough divided by the total number of impressions a piece of content receives. 

Comment – A comment is a response that is often provided as an answer or reaction to a blog post or message on a social network. 

Connections – The LinkedIn equivalent of a Facebook ‘friend’ is a ‘connection.’ Because LinkedIn is a social networking site, the people you are connecting with are not necessarily people you are friends with, but rather professional contacts that you’ve met, heard speak, done business with, or know through another connection. Connections are categorized by: 1st degree, 2nd degree, and 3rd degree.

Conversion Rate – Conversion rate refers to a common metric tracked in social media that is the percentage of people who completed an intended action (i.e. filling out a form, following a social account, etc.).

Creative Commons – Creative Commons is a nonprofit corporation dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright. It provides free licenses and other legal tools to mark creative work with the freedom the creator wants it to carry, so others can share, remix, use commercially, or any combination thereof.

D

Direct Message – Direct messages — also referred to as “DMs” — are private conversations that occur on Twitter. Both parties must be following one another to send a message.

E

Ebook – An ebook is an electronic version of a book. However, most ebooks are not actually available in print (unless you print them). These are typically published in PDF form. For marketers, ebooks commonly serve as lead generating content — people must fill out a form to receive their ebook copy.

Endorsement – An endorsement on LinkedIn refers to an instance in which another LinkedIn user recognizes you for one of the skills you have listed on your profile. 

Engagement Rate – Engagement rate is a popular social media metric used to describe the amount of interaction — likes, shares, comments — a piece of content receives.

F

Facebook – Facebook is a social media platform founded by Mark Zuckerberg in 2004. The site connects people with friends, family, acquaintances, and businesses from all over the world and enables them to post, share, and engage with a variety of content such as photos and status updates. The platform currently boasts around 1.49 billion active users.

Facebook Ad – An advertisement on Facebook that helps you sell a product or service, promote a business, or otherwise market something. This is different from a Facebook post in that it is paid, as a traditional advertisement.

Facebook Post – A Facebook post or “status update” is a message, comment, picture or other media that is posted on the user’s Facebook page or “wall.” This is different from a Facebook Ad in that it is not paid. Anyone can create a Facebook post as long as they have a personal profile or business page.

Fans – Fans is the term used to describe people who like your Facebook Page.

Favorite – Represented by the small star icon on Twitter, favoriting a tweet signals to the creator that you liked their content or post. 

Forums – Also known as a message board, a forum is an online discussion site. It originated as the modern equivalent of a traditional bulletin board, and a technological evolution of the dial-up bulletin board system.

Follower – In a social media setting, a follower refers to a person who subscribes to your account in order to receive your updates. 

Friends – Friends is the term used on Facebook to represent the connections you make and the people you follow. These are individuals you consider to be friendly enough with you to see your Facebook profile and engage with you.

G

Geotag – A geotag is the directional coordinates that can be attached to a piece of content online. For example, Instagram users often use geotagging to highlight the location in which their photo was taken. 

GIF – GIF is an acronym for Graphics Interchange Format. In social media, GIFs serve as small-scale animations and film clips. (Check out this round up of reaction GIFs used to illustrate our excitement when Facebook announced that they were supporting their functionality.)

Google+ – Google+ is Google’s social network. It serves as a platform for users to connect with friends, family, and professionals while enabling them to share photos, send messages, and engage with content. Google uses the “+1” to serve as the equivalent to a Like on Facebook or Instagram. 

H

Handle – Handle is the term used to describe someone’s @username on Twitter. For example, HubSpot’s Twitter handle is @HubSpot. 

Header image – A header image refers to the large photo displayed at the top of your profile on Twitter. The header image is also commonly referred to as the banner image on LinkedIn or the cover image on Facebook. 

Hashtag – A hashtag is a tag used on a variety of social networks as a way to annotate a message. A hashtag is a word or phrase preceded by a “#” (i.e. #InboundMarketing). Social networks use hashtags to categorize information and make it easily searchable for users. 

HTML – HyperText Markup Language (HTML) is a programming language for web pages. Think of HTML as the brick-and-mortar of pages on the web. It provides content and structure while CSS supplies style. HTML has changed over the years, and it is on the cusp of its next version: HTML5.

I

Impressions – An impression refers to a way in which marketers and advertisers keep track of every time ad is “fetched” and counted. 

Instagram – Instagram is a photo sharing application that lets users take photos, apply filters to their images, and share the photos instantly on the Instagram network and other social networks like Facebook, Flickr, Twitter, and Foursquare. The app is targeted toward mobile social sharing, and has gained more than 300 million users. 

L

Like – A Like is an action that can be made by a Facebook or Instagram user. Instead of writing a comment or sharing a post, a user can click the Like button as a quick way to show approval.

LinkedIn – LinkedIn is a business-oriented social networking site with over 380 million members in over 200 countries and territories. Founded in December 2002 and launched in May 2003, it is mainly used for professional networking. 

Live streaming – Live streaming is the act of delivering content over the internet in real-time. This term was popularized in social media by apps such as Meerkat and Periscope. 

M

Meme – A meme on the internet is used to describe a thought, idea, joke, or concept that’s widely shared online. It is typically an image with text above and below it, but can also come in video and link form. A popular example is the “I Can Has Cheezburger?” cat meme that turned into an entire site of memes.

Mention – A mention is a Twitter term used to describe an instance in which a user includes someone else’s @username in their tweet to attribute a piece of content or start a discussion. 

N

Native Advertising – Native content refers to a type of online advertising in which the ad copy and format adheres to the format of a regular post on the network it’s being published on. The purpose is to make ads feel less like ads, and more like part of the conversation. 

News Feed – A news feed is literally a feed full of news. On Facebook, the News Feed is the homepage of users’ accounts where they can see all the latest updates from their friends. The news feed on Twitter is called Timeline.

P

Permalink – A permalink is an address or URL of a particular post within a blog or website that remains indefinitely unchanged.

Pinterest – Pinterest is a photo sharing social network that provides users with a platform for uploading, saving, and categorizing “pins” through collections called “boards.” Boards are typically organized by theme, such as: Food & Drink, Women’s Fashion, Gardening, etc. Users have the ability to “pin” and “repin” content that they like to their respective boards. 

R

Recommendation – A recommendation on LinkedIn is a term used to describe a written note from another LinkedIn member that aims to reinforce the user’s professional credibility or expertise. 

Reply – A reply is a Twitter action that allows a user to respond to a tweet through a separate tweet that begins with the other user’s @username. This differs from a mention, because tweets that start with an @username only appears in the timelines of users who follow both parties. 

Retweet – A retweet is when someone on Twitter sees your message and decides to re-share it with his or her followers. A retweet button allows them to quickly resend the message with attribution to the original sharer’s name.

RSS Feed – RSS is a family of web feed formats used to publish frequently updated content such as blogs and videos in a standardized format. Content publishers can syndicate a feed, which allows users to subscribe to the content and read it when they please from a location other than the website (such as Feedly or other RSS readers).

S

Search Engine Optimization – Search engine optimization is the process of improving the volume or quality of unpaid traffic to a website from search engines.

Selfie – A selfie is a self-portrait that is typically taken using the reverse camera screen on a smartphone or by using a selfie stick (a pole that attaches to your camera). Selfies are commonly shared on social media networks like Instagram, Twitter, and Facebook using the hashtag #selfie. 

T

Tag – Tagging is a social media functionality commonly used on Facebook and Instagram that allows users to create a link back to the profile of the person shown in the picture or targeted by the update. 

Trending Topic – Trending topics refer to the most talked about topics and hashtags on a social media network. These commonly appear on networks like Twitter and Facebook and serve as clickable links in which users can either click through to join the conversation or simply browse the related content. 

Twitter – Twitter is a real-time social network that allows users to share 140-character updates with their following. Users can favorite and retweet the posts of other users, as well as engage in conversations using @ mentions, replies, and hashtags for categorizing their content. 

U

URL – Commonly referred to as the web address or website link. This is the address located at the top of your browser window that starts with http:// or https://.

User-Generated Content – User-generated content is content — blogs, videos, photos, quotes, etc. — that is created by consumers. Marketers typically tap into their audience in an online setting to collect this type of content to support a campaign or initiative. 

V

Viral – Viral is a term used to describe an instance in which a piece of content — YouTube video, blog article, photo, etc. — achieves noteworthy awareness. Viral distribution relies heavily on word of mouth and the frequent sharing of one particular piece of content all over the internet.

Vlogging – Vlogging or a vlog is a piece of content that employs video to tell a story or report on information. Vlogs are common on video sharing networks like YouTube. 

W

Webinar – A webinar is an online seminar or presentation that is hosted by an individual or a company. Most often, the host requires attendees to fill out a form before granting them access to stream the audio and slides. In marketing, webinars are held to educate audiences about a particular topic while opening up the floor for a discussion to occur on social media using the webinar’s unique hashtag.

** Adapted from HubSpot.

Help-Desk